Hi, I’m Kyle Mamounis a Cat DadIT Project EngineerGamer
My passion for information technology has been ingrained in me for as long as I can remember. Over the course of 9 years, I’ve accumulated valuable professional experience in the field, refining my abilities in troubleshooting and creative problem-solving.
My Socials
What I Love to Do
Networking
I enjoy designing, configuring, and troubleshooting networks—from firewalls and switching to wireless, VLANs, and VPNs. There’s something especially satisfying about tracking down a difficult connectivity problem and building a solution that just works.
Systems & Infrastructure
I love building and managing the systems that keep businesses running. Whether it’s Windows Server, virtualization, Microsoft 365, identity, or cloud services, I enjoy taking complex environments and making them reliable, secure, and easier to manage.
Problem Solving
My favorite part of IT is solving problems that don’t have an obvious answer. I enjoy digging into unfamiliar issues, learning how systems work, and following a problem all the way through to a solution.
• Deployed and configured virtual machines (VMs) using Hyper-V for various roles, including applications, domain control, file and print services, and backups.
• Configured storage solutions and set up failover clusters for high availability and redundancy.
• Installed and configured network switches, VLANs, and wireless access points for optimized network performance.
• Created and managed cloud-based environments, including syncing users from Active Directory.
• Migrated users from local domains to cloud services, set up print services, and decommissioned legacy systems.
• Installed business-critical applications on servers, created file shares, and managed user permissions.
• Migrated data to new servers and ensured seamless access for users.
• Managed email system migrations, including mailbox transfers and implementation of multi-factor authentication.
• Configured domain email authentication and enhanced security using DMARC records and spam filtering solutions.
• Resolved hardware and connectivity issues, including troubleshooting communication failures and updating firmware.
• Prepped and deployed workstations, including installing security software, performing updates, and migrating user data.
• Provided on-site support and troubleshooting for hardware deployments and user workstations.
• Diagnosed and resolved complex networking and device issues, ensuring proper functionality through firmware updates and reconfiguration.
• Led large-scale hardware and software deployments, ensuring efficient project execution and minimal downtime.
Systems Administrator
2022 - 2024
• Successfully migrated company infrastructure from on-premises to hybrid-cloud.
• Managed the Halp ticketing system to streamline support requests and issue resolution.
• Maintained LAN and WAN networks across 6 locations, ensuring seamless connectivity.
• Configured and deployed networking equipment, including SonicWall firewall, Aruba access points/controller, Barracuda Email Security Gateway, and Netgear switches.
• Deployed and managed over 100 devices, including Dell, HP, and Zebra, encompassing desktops, laptops, and tablets.
• Deployed and managed 10 printers including Zebra, Xerox, and HP.
• Managed department purchases.
• Managed Windows Active Directory, Group Policy, DNS & DHCP.
• Conducted routine backups of Virtual Machines using Veeam, with storage on an offsite Synology NAS.
• Managed IP Nextiva phones and back-end routing.
Information Technology Manager
2019 - 2022
• Designed and implemented a self-sustaining solar security system for semi-trailers, enhancing security and cost-efficiency.
• Managed department purchases.
• Deployed and managed networking equipment, including Watchguard firewalls, Ubiquiti access points, and Netgear switches.
• Deployed and managed on-site security systems for enhanced safety.
• Deployed and managed 200+ devices, including iPads, iPhones, laptops, and desktops, primarily Dell products.
• Deployed and managed 15 HP LaserJet printers.
• Maintained LAN and WAN networks across 5 locations.
• Managed Windows Active Directory, Group Policy, DNS & DHCP.
• Installed and configured professional-grade audio systems, including Shure, Sonos, and Polk components.
• Configured hardware to facilitate large-scale inter-departmental digital meetings, both on and off-site.
• Managed IP Polycom and Yealink phones with 8x8 back-end routing.
Information Technology Specialist
2018 - 2019
• Maintained LAN and WAN networks across 3 locations.
• Deployed and managed over 50 Dell laptops and desktops.
• Managed inventory database.
• Managed the Spiceworks ticketing system.
• Managed Windows Active Directory, Group Policy, DNS & DHCP.
Information Technology Specialist
2017 - 2018
• Maintained LAN and WAN networks.
• Configured and deployed over 400 Chromebooks, facilitating modern learning environments.
• Managed the Freshdesk ticketing system.
• Set up Shure audio equipment for the auditorium, enhancing audio quality for events.
• Managed Windows Active Directory, Group Policy, DNS & DHCP.
• Assisted with various school events related to technology.
• Managed the inventory database.
2014 - 2019
Education
Bachelor's Degree, Computer Information Systems
2018 - 2019
I enrolled at YSU for a year. However, my passion and drive for a fulfilling career in the dynamic field of Information Technology led me to make a pivotal decision. I chose to transition from my academic endeavors to embrace a full-time commitment to pursuing excellence and growth in the realm of IT
Technical Diploma, Information Technology
2016 - 2018
I chose to enroll at MCCTC with a deliberate intention of enhancing my knowledge and skills in the realm of Information Technology during my high school years. Recognizing the invaluable opportunity this institution presented, I dedicated myself to a comprehensive educational experience that went beyond conventional classroom learning. Through my tenure at MCCTC, I actively sought to broaden my understanding of IT concepts, technologies, and applications, fostering a proactive approach to my educational journey. This decision not only served to better educate myself but also laid the foundation for a future marked by proficiency and expertise in the ever-evolving field of Information Technology.
Highschool Diploma
2014 - 2016
Poland Seminary High School provided me with a comprehensive education and a nurturing environment that fueled my intellectual curiosity. It laid the foundation for my academic journey. As my interest shifted towards Information Technology, I transitioned to MCCTC to focus on specialized training and hands-on experience in IT. This move allowed me to combine the strengths of my education at Poland Seminary with a targeted approach to pursue my passion in a more specialized setting.
Dive into the future of cutting-edge technology with Kyle Mamounis, the IT Manager at SERVPRO
What Others Say
Testimonials
Rize Home
Kristina Loss
Credit Manager
I wholeheartedly endorse Kyle for his outstanding combination of a friendly demeanor, helpful attitude, and remarkable IT project skills. His approachability and technical expertise make him an asset to any team, fostering a positive and efficient work environment. I highly recommend Kyle for his exceptional contributions to IT endeavors.
SERVPRO
Jimmy Dobson
CEO
Operating at a scale of which we do isn’t easy and it certainly comes with plenty of obstacles...a lot of which, relating to information technology. Kyle has taken the “bull by the horns” and put out a tremendous effort all year long allowing everyone around him to perform their job seamlessly! Thanks Kyle!
Systems Administrator 
Systems Administrator 
Highschool Diploma
Highschool Diploma
